Help Center at concessionstands.com
Our Help Center was created to give you all the information you need regarding our policies, products and services. Browse our Help Topics below and find your answer fast. If you can't find your answer in our Help section, please contact us at 1-800-458-7578. Customer Service telephone hours are 8:00am - 4:30pm EST, Monday - Friday. We're ready to help you!

Help Topics

Buying Assistance:

• Beginners Guide To Concessions
• Browsing our Website
• Buyer's Guide Directory
• Concession Dictionary
• Food Measurements And Conversions
• Frequently Asked Questions
• Links (Food Service and Concessions Related)
• Sitemap
  

• Parts Orders
• Payment Methods
• Pricing and Product Specifications
• Sales Tax
• Warranty Coverage and Policies

Returns and Order Cancellations:

• Canceling or Refusing Orders
• Returned Merchandise Policies

Shipping:

• International Orders
• Order Processing and Delivery Time
• Shipping Policies and Information
• Shipments by Truck Delivery (Oversized)

Terms, Security and Privacy:

• Privacy Policy
• Terms and Conditions of Use
• Website Security

Frequently Asked Questions:

Ordering Questions:

Q: Can I have my order shipped C.O.D.?
A: We are sorry, but we do not offer C.O.D. as a payment option.

Q: Do you have samples of your food products?
A: Unfortunately at this time, we do not have food samples available.

Q: When will I receive my backordered items?
A: If an item is out of stock at the time of your order, we will contact you prior to processing for your approval and provide you with an estimated lead-time.

Q: I do not need to purchase so many, do I have to buy the case quantity?
A: We are a factory direct wholesaler and we do not break cases.

Q: Will I need a permit or special approvals to use this equipment in my area?
A: These types of requirements are different in each part of the country. Please contact your local authorities to find out about any codes, laws and permits.

Q: Do you sell used equipment?
A: No, at this time we only sell new equipment.

Q: How can I speak with someone who can help me with questions?
A: Please contact us toll free at (800) 458-7578 and speak with a Customer Care representative.

Shipping Questions:

Q: How is shipping calculated?
A: Our shipping charges are based on the shipping point, item(s) weight & size, shipping method and destination.

Q: How long will it take to receive my order?
A: Please allow approximately 5-8 business days (Monday – Friday) for delivery on in stock items.

Q: Can I pick my order up from your location?
A: We are not set-up for in-warehouse pick-up and all orders must ship out from our fulfillment locations.

Q: Do you deliver outside the United States?
A: We do not currently ship to international locations. For international service, we recommend contacting a U.S.-based freight forwarder or consolidator, and we will be glad to ship to that location.

PLEASE NOTE: We are unable to deliver to Post Office Boxes, APO or FPO addresses.
HAWAII AND ALASKA: Items can be shipped only within the contiguous United States and at this time we do not offer shipping to Hawaii or Alaska.

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Browsing our Website:
You can browse through our item database by clicking on the category links located on the left-hand side of each page. These category links will enable you to look through our offerings in that specific category group. For pricing and product listings, drill down into each category by following the corresponding links. Products are listed in price order from lowest to highest.

All prices exclude shipping charges unless otherwise noted. You do not need to provide any personal information to obtain shipping charges online. To calculate shipping simply add item to cart and follow the prompts (requires your shipping zip code). Shipping charges are automatically calculated based on dimensional shipping weight, shipping method and destination zip code.

Our entire product database can be searched online by typing in keywords, such as product name, manufacturer part number or product description into our search box located in the upper left corner of each page.

Purchasing Online:
To purchase items from our site, you need to place them in your electronic shopping cart. Simply follow the steps listed below:

Find an item that you are interested in purchasing.
Click on the Add to Cart button.
Enter your zip code to calculate shipping charges.
From your cart you can Continue Shopping for more items or finalize your order by Proceeding to Checkout.
If you would like to change to the quantities, simply change the Qty to the number desired and click Update Total. You can view the items you have placed in your shopping cart at any time by clicking the Shopping Cart icon located at the top right of any page or by selecting the View Cart tab.

If you are having difficulty adding items to your cart, or your cart appears empty after you have added items to it, please make sure you have cookies enabled on your browser.

Important Ordering Notes:
Prior to ordering any equipment, verify your utilities with a qualified and licensed professonal. Where available and applicable, we have provided the NEMA plug type and electrical requirements on each item description page. The National Electrical Manufacturers Association (NEMA) designations identify the various plug and receptacle configurations to prevent the wrong combinations of electrical systems from being plugged together, thereby avoiding potentially dangerous conditions.

Our gas fired equipment is designed and sold for commercial use only. This equipment is not to be used by the consumer in home use. Most commercial cooking equipment does not have electronic ignition or proper insulation as is required for units being installed in a home. Many units do not carry the American Gas Association approval required for use in a home and manufacturers will void their warranty if the product is used in a non-commercial environment. Do not allow direct contact of this equipment by the public when used in food service locations. Only personnel trained and experienced in the equipment operation may operate this equipment. Carefully read all installation instructions before operating the equipment.

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Payment Methods:
Credit Cards: We accept Visa, MasterCard, American Express, Discover and debit cards with a Visa or MasterCard logo. We do not accept credit cards that are issued or billed outside of the United States. At time of order, be sure to provide your exact billing address and telephone number, this is the address and phone number your credit card company has on file for you, otherwise we will not be able to process your order.

PayPal: When you make a purchase using PayPal, you will be connected to the PayPal web site during our checkout procedure via encrypted secure connection. You must complete your transaction at the PayPal site. If you don't, you will be notified by email. If you do not return to complete your transaction within 3 business days, your order will be automatically cancelled and you will be notified by email.

Other Payment Methods: Money Order, Certified Check and Wire Transfer ($25.00 wire transfer fee will be added to order). We do not accept personal checks.

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Sales Tax:
Sales tax will be charged to all orders that are processed with a CT, NY, OH or WI shipping address, regardless of the location the product ships from. If your purchase is tax exempt or you have a resale certificate, please contact us prior to placing your order online.

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International Orders:
We currently do not ship to international locations. For international service, we recommend contacting a U.S.-based freight forwarder or consolidator, and we will be glad to ship to that location. We do not accept credit cards issued by foreign (non-U.S.) banks. All international orders must be pre-paid via wire transfer and will be suject to a wire transfer bank fee. All taxes, tariffs, fees and any other related charges are the sole responsibility of the customer. We do not provide any international shipment documentation.

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Order Processing and Delivery Time:
Your order is thoroughly reviewed to ensure that the information provided is accurate and the payment method is valid. Please note, order processing can take up to 3 business days (depending on the accuracy of the information given to us by the customer). For security reasons, voice confirmation may be required before we can process your credit card for payment. If the item(s) on your order are in-stock, we will ship them as soon as possible from one of our distribution warehouses located throughout the United States. Please allow approximately 5-8 business days for delivery. Although we do not anticipate a delay for your order, we occasionally run into unexpected delays. Should this happen, we will notify you and provide you with an approximate ship date. Please contact us for expedited delivery options, pricing and availability.

Once your order has shipped, you will receive an email within 48 hours providing you with the tracking information. If you need more information on your order, please call us at 1-800-458-7548 or contact us by email for assistance. Please be advised that for security reasons, we can only email tracking information to the email address on file with your order.

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Standard Shipping Policies and Information
The term shipping or ship includes the commencement of shipping items in an order for multiple purchases or where the item purchased consists of components that must be shipped separately. For example, your order may consist of (1) several different items, (2) a quantity of the same item, or, (3) a single item with several component parts the size of which might require them to be shipped in separate packages. In all such orders, we endeavor to ship out individual packages together so that they arrive at the same time; however, when that is not possible, we commence shipping by shipping individual packages in the order the soonest they are available and conditions permit. In these instances, our notification to you that your order has shipped, marks the time when shipping has commenced; it does not mean that all items in the order have shipped at that time. You agree that Credit cards and debit cards are to be charged on the date of inventory reservation for the order, not the date of shipping.

PLEASE NOTE: We are unable to deliver to Post Office Boxes, APO or FPO addresses.

Transit Time:
We reserve the right to select the shipping method. If you ordered several items to be delivered to the same address, we might send them in separate boxes to ensure quicker service. All items in stock usually ship within 2 to 3 business days after your order is placed. Please allow approximately 5-8 business days (Monday – Friday) for delivery. Although we do not anticipate a delay for your order, we occasionally run into unexpected delays. Should this happen, we will offer you the following options: (1) hold the order to ship complete or (2) send the available item(s) immediately, with the balance to follow when new stock arrives—it all depends upon the estimated availability date of the back ordered item(s).

Delivery dates are determined at the time the order is received and are an estimate only and are not guaranteed. Jarco Industries will not be responsible for penalties, whether monetary or otherwise, due to any shipping delays.

Items Damaged In Transit:
IT IS THE CUSTOMER'S RESPONSIBILITY TO INSPECT ALL PACKAGES UPON RECEIPT. CLAIMS MUST BE MADE WITHIN 48 HOURS OF RECEIPT OF SHIPMENT. IT IS THE CUSTOMER'S RESPONSIBILITY TO FILE ANY CLAIMS WITH THE CARRIERS FOR ANY DAMAGE INCURRED DURING SHIPMENT. JARCO INDUSTRIES IS NOT LIABLE FOR ANY DAMAGE DURING SHIPMENT OF PRODUCTS.

Jarco Industries must be notified immediately of any merchandise delivered to the customer in damaged condition. All shortages and damages must be called into the carrier within two (2) calendar day. Claims for loss or damage of orders shipped via common carrier must be collected from the delivering carrier by the customer. We are not responsible for damage created during transit, delivery, & installation or acts of God. Jarco will gladly assist customers in the proper filling of claims if deemed necessary. All damaged containers and merchandise must be kept for inspection. If merchandise is damaged in transit, the replacement item(s) will be re-shipped using the same method as the original shipment. Any expedited shipping will be at the customer's expense.

Oversized Shipments (Truck Delivery):
All orders that require shipment via common carrier due to size and / or weight will be delivered curbside. The driver in most cases will not be able to assist with the unloading of the items. Please advise if you will need optional delivery services such as lift-gate or inside delivery services, which would incur additional costs (subject to availability in your area). Oversized items that ship via common carrier require special shipping arrangements, and may not be trackable during the delivery process.

The freight carrier typically will contact you 24-48 hours prior to delivery to arrange a delivery time. The carrier will contact you using the phone number provided at the time of your order. Once the freight carrier has contacted you to arrange a delivery time, you must respond to their call within 1 business day. If the freight carrier has not heard from you and needs to store your item, you may charged storage fees. Available delivery times will vary depending on the freight carrier's schedule. Redelivery fees can be charged if you miss your delivery appointment. The decision to reattempt delivery is made solely at the freight carriers discretion. Your item may be returned to one of our fulfillment warehouses if the freight carrier is unable to contact you for delivery or if you miss your delivery appointment. In these situations, the cost of return shipping will be deducted from your refund.

Residential Truck Delivery: If you request delivery to a residential address, please note that the truck will usually arrive with just one driver, so you may need to arrange to have someone on hand to help unload the shipment. The driver is not responsible for unpacking, assembling or placing furnishings, or for clearing away boxes or pallets. Please advise if you will need optional delivery services such as lift-gate or inside delivery services, which would incur additional costs (subject to availability in your area). Please note that “Inside Delivery" means that the driver will take the shipment inside the garage or first dry area only—not up stairs or into a specific room.

Hard-to-Reach Destinations: Let us know at the time you place your order if you live on a narrow or winding road that may be difficult for a full-size truck to navigate. The freight company may need to switch to a smaller truck, and advance notice will save you a lot of time and make delivery go more smoothly. If our carrier determines that your address is inaccessible for delivery, final delivery may be made to the carrier's nearest shipping terminal.

Redelivery or Reconsignment: If the freight carrier attempts delivery and is unable to deliver for reasons that are within your control, redelivery fees may apply. Once a shipment is in transit, new fees may apply if there is a change in the delivery address.

Redelivery fees may be charged if you miss your delivery appointment. The decision to reattempt delivery is made solely at the freight carrier's discretion. Your item may be returned to one of our fulfillment warehouses if the freight carrier is unable to contact you for delivery or if you miss your delivery appointment. In these situations, the cost of return shipping will be deducted from your refund.

Inspecting your truck shipment: While the driver is still there, inspect your shipment for damage, verify that the order is complete, and document any shortages or damage on the freight bill. Count the number of "pieces" (boxes) and make sure that your count matches the count on the delivery receipt. Shipments that are obviously damaged should be refused. If the driver demands to leave before all portions of your shipment have been inspected, note on the delivery receipt (near your signature) that the driver would not allow for inspection.

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Replacement Parts Orders:
We will gladly assist in finding the correct part, but due to the complexity and constant revisions being made by manufacturers to better improve their equipment WE DO NOT ACCEPT RETURNS, EXCHANGES OR REFUNDS ON PARTS ORDERS - there are no exceptions. A model number and serial number from the machine MUST be provided at the time of your order.

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Warranty Coverage and Policies:

Product warranties are limited to those provided by the OEM (Original Equipment Manufacturer). Jarco Industries makes no other warranties of any kind, express or implied, including any warranty of merchantability or fitness for a particular purpose. Jarco Industries assumes no responsibility whatsoever with respect to any liability, loss or damage arising out of or connected with the merchandise including, but not limited to, any claim for incidental or consequential damages, regardless of any warranty included with the merchandise.

Warranties are limited to the replacement of parts or assemblies that are defective. All warranty coverage is subject to the OEM terms and conditions. Any warranty repair work to be performed by OEM or any company authorized by said OEM to perform warranty service. It is at the sole discretion of an authorized service company to perform any repairs. Any packaging expenses, shipping and handling charges will be the responsibility of the customer. Warranty coverage excludes replacement or the supply of loaner equipment or parts to customer while repair work is being performed, including but not limited to transit time and during periods of inoperability. Jarco Industries will not assume any responsibility for loss of revenue.

Typical Services Not Covered Under Warranty:

-Travel time and mileage rendered.
-Labor to replace such items that can be replaced easily during a daily cleaning routine, ie; removable kettles on fryers, knobs, grease drawers on griddles, etc.
-Damages due to improper installation.
-Damages from abuse or misuse.
-Operated contrary to the Operating and Installation Instructions.
-Cleaning of equipment.
-Voltage conversions.
-Gas conversions.
-Pilot light adjustment.
-Miscellaneous adjustments.
-Thermostat calibration and by-pass adjustment.
-Resetting of circuit breakers or safety controls or reset buttons.
-Replacement of bulbs.
-Replacement of fuses.
-Repair of damage created during transit, delivery, installation or by acts of God.

All requests for technical service, warranty coverage and support should be made directly to the manufacturer in accordance with their terms and conditions.

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Website Security:
We are a VeriSign site and employ the latest encryption technology in all areas which require you to provide your personal or account information, including online ordering and order status. Once you type your personal information, it is sent instantly, encrypted, directly to our order processing system which is on a server separate from our internet server. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser, which should have full SSL support.

While we take reasonable steps to safeguard and to prevent unauthorized access to your personal information, we cannot be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information. IN NO EVENT SHALL CONCESSIONSTANDS.COM OR ITS AFFILIATES BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY'S UNAUTHORIZED ACCESS TO YOUR PERSONAL INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER CONCESSIONSTANDS.COM WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE.

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Terms and Conditions of Use:
Welcome to Concessionstands.com. This Site is provided by Jarco Industries (and may be referred to throughout this Site as "Concessionstands.com") as a service to our customers. Concessionstands.com and its affiliates provide their services to you subject to the following conditions. If you visit or shop at concessionstands.com, you accept these con ditions. Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to these Terms of Use. Concessionstands.com reserves the right to update or modify these Terms of Use at any time without prior notice to you. For this reason, we encourage you to review these Terms of Use whenever you use this Site.

Electronic Communications
When you visit concessionstands.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Privacy
Please review our Privacy Policy, which also governs your visit to concessionstands.com, to understand our practices.

Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of concessionstands.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of concessionstands.com and protected by U.S. and international copyright laws. All software used on this site is the property of concessionstands.com or its software suppliers and protected by United States and international copyright laws.

Trademarks
Concessionstands.com.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of concessionstands.com or its affiliates in the U.S. and/or other countries. Concessionstands.com's trademarks and trade dress may not be used in connection with any product or service that is not concessionstands.com's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits concessionstands.com. All other trademarks not owned by concessionstands.com or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by concessionstands.com or its affiliates.

License and Site Access
Concessionstands.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of concessionstands.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of concessionstands.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of concessionstands.com and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing concessionstands.com's name or trademarks without the express written consent of concessionstands.com. Any unauthorized use terminates the permission or license granted by concessionstands.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of concessionstands.com so long as the link does not portray concessionstands.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any concessionstands.com logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Concessionstands.com does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use concessionstands.com only with involvement of a parent or guardian. Concessionstands.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Risk of Loss
All items purchased from concessionstands.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions
Concessionstands.com and its affiliates attempt to be as accurate as possible. However, concessionstands.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. It is impossible to guarantee product compatibility for product recommendations. We provide information and suggestions to the best of our abilities based on the information available to us at the time. We are unable to guarantee successful outcomes. If a product offered by concessionstands.com itself is not as described, your sole remedy is to return it in unused condition.

Colors
We have made every effort to display the colors of our products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Order Acceptance
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

Pricing
With respect to items sold by concessionstands.com, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Indemnification
You agree to defend, indemnify and hold harmless Jarco Industries and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

Modification and Severability
Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to concessionstands.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Additional policies may exist. Policies are not limited to those on this page. Contact us with any questions.

JARCO INDUSTRIES, Copyright © 1998-

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